Refund policy

At OATS SIP , we prioritize food safety, hygiene, and quality.

Due to the nature of food products, returns or exchanges are not accepted once the order has been delivered.

1. Returns & Exchanges :-

All food items are non-returnable and non- exchangeable Once delivered, products cannot be returned for hygiene and safety reasons.

2. Refund Eligibility :-

Refunds will be provided only in the following cases:

• The product was damaged, leaked, or spoiled at the time of delivery.

• The order was missing or incomplete.

To be eligible:

• Customers must contact us within 24 hours of delivery.

• Unboxing video or clear images may be required for verification.

6. Refunds Will Not Be Issued If :-

• The product does not match personal taste or preference.

• Incorrect address details were provided by the customer.

• The complaint is raised after the allowed time window.

7. Refund Process :-

• Approved refunds will be processed to the original payment method.

• Refunds are completed within 5-7 working days.